Return & Refund Policy

Enagic (Thailand) Co., Ltd. will replace or accept return if the product are substandard quality.

Time limited

Distributor/User should return it within 30 days of delivery, for any return day expire or used product, we reserve the right to the explanation and decision of refund and replacement, please confirm the product once you received.

Process

If the product is defective, please contact our staff by e-mail, phone or fax for application, we will send the application form to Distributor/User, please note the reason, Distributor/User name & No. on the form, machine returns (returned or exchanged items must be new and unused condition) must be in the original packing and with all warranty cards, manuals and accessories. The purchaser is responsible for the return shipping charge, shipping charge are not refundable.
New and Unused means that there are no scratches, marks or blemishes on the item, lost or stolen parts, damage due to personal use, misuse or negligence: We do not accept a return of any item with any indication that it has been used, a machine is considered used once water has been run through it. Enagic (Thailand) Co., Ltd. reserves the right to inspect all return products.

Refund & Distributor Agreement Termination

All returns must be within 30 days of receiving the product, Enagic (Thailand) Co., Ltd. require a sponsor and up line to repay commission and bonuses paid to him/her on product, Enagic (Thailand) Co., Ltd. charge the processing fee and refund the balance amount to Distributor/User. Distributor/User not allows to conclude and sign the Distributor Agreement with Enagic (Thailand) Co., Ltd. within six months after termination.

Short Supply

If our stock is shortage for replacement, we will contact the Distributor/User by e-mail or telephone.
Note: Enagic (Thailand) Co., Ltd. do not permit the return or replacement of damaged products because of mishandling. And we reserve the right to the explanation and decision of refund and replacement policy here at any time.